CSR Adventures

So this lady calls work today and she's a total punk...and she's mad for some reason...but I answer the phone and she's like.."I need to talk to someone, I've been calling and I feel misrepresented and I feel like the people who installed my dish left a BIG mess..." I don't know if I was just really tired or if it was how she said it but it was so funny I had to put her on mute so that she couldn't hear me laughing because I totally got the giggles. Seriously I was laughing so hard...I guess just because she was another white trash sounding caller that didn't even know what she was saying...Seriously, "misrepresented" by whom? Dish? We don't represent you...It's like what the hell are you talking about? What she probably meant was that she felt like her salesman lied to her. Luckily I gave the call to my manager because she wanted to talk to someone "In-charge." Riiiight. I laughed for like ten more minutes after that too.